Privacy Policy

What information do we collect?

When you fill in any of our enquiry forms online the information you supply to us is used purely to respond to your request. This information is not supplied to any other party nor gathered for uses other than responding to your request. Information taken for a booking, name, contact telephone number and card details, are used purely for confirming your reservation.

Credit card information

We can take your credit or debit card information through several channels, over the phone, by fax or using our secure online service. This information is used as a guarantee. against a late cancellation of a no show. More information on our cancellation policy here. We may also use this information to charge your card for the reasons laid out in the next point.

Charging your card

We do reserve the right to charge your card in the following instances:

For any damage done to your hotel room during your stay that is discovered after you have left the hotel. This is clearly stated on our room notice.
For the price of the room in the case of late cancellation or no show as per our cancellation policy.
For the cost of a deep clean in the event you smoke in your room or bathroom. This is clearly stated on the room notices.
If you leave the hotel without settling your room, restaurant or bar bill.

Data Protection Policy Overview

Data protection laws exist to strike a balance between the rights of individuals to privacy and the ability of organisation's to use data for the purposes of their business. The Data Protection Act 1984 introduced basic rules of registration for users of data and rights of access to that data for the individuals to which it related. These rules and rights have been revised and superseded since. Please click here for more information.

Data protection at the Melbourne View Hotel

Customers or Guests

The hotel stores only very limited data on it's customers and guests. This takes the form of a name, telephone number and credit or debit card information. This information is stored potentially both on a password protected computerised accounts system and in our reservations system. Card details are also kept in the form of our retained credit / debit card slip which is attached to a copy of your invoice and stored in a locked filing cabinet. The card information we hold is limited and therefore of little use other than as a booking guarantee.

None of this information is used for any other purpose than that stated when we took it. No information is passed to third parties of any kind.

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